Shipping & Returns

Where is my order?

Need to know where your order is? Here are some quick guidelines on tracking your order once it has shipped

What is your shipping & return policy?

We offer free shipping in the Continental United States on orders over $79 excluding some really heavy products and easy self-serve 60 day returns 📦

When will my order ship?

We do our absolute best to ship orders that are placed by 1pm that same day business day, to which we usually succeed! You'll receive tracking via email and text (if subscribed) as soon as it's on its way to you 📱Pre-order products (their delay is c

When will a pre-order product be sent?

Pre-order products have their delay time prominently mentioned on their product page. This can vary anywhere from 5-10 business days, to 2-6 weeks depending on the particular product.

How do I make a return?

Returns must be initiated within 60 of receiving your order. Items must be unused and in the original packaging. Initiate the return process here. Note: Returns due to change of mind or ordered wrong product will incur a $15 return label fee, which w

Do you offer refunds or exchanges?

Yes we offer refunds, no we do not offer exchanges. We offer refunds within 60 days of purchase. Some big and bulky products, such as pool covers, are excluded from this return policy. To be eligible for a refund or exchange, items must be returned i

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

What if my package gets lost or arrives damaged?

At Mr Pool Man, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant deta